Surgery Receptionist

Main purpose of job

Assist the Joint Venture Partner and surgery team with the day to day organisation of the reception function with emphasis on providing a professional service to the clients and their pets.

Key Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner using the in-practice database system.
• Receive clients and their animals for appointments, being sensitive to their needs and promoting a professional image at all times.
• Maintain product knowledge and be able to advise where necessary.
• Comply with Health and Safety Regulations and local policy within the surgery.
• Working with other members of the team to ensure that the reception and other areas of the practice are kept to a high standard of cleanliness and are presentable at all times.
• Is able to operate the practice Voyager system producing reports as requested and organise mail shots and correspondence to send to clients.
• Bereavement handling - offer physical and emotional assistance to clients in sensitive situations.
• Shows an awareness of financial controls within the practice.
• Adheres to and is able to locate all CCSL and local policies and procedures.

Skills and Knowledge:
• Customer Service
• Microsoft Word & Excel, Outlook