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frequently asked questions

Do you have emergency out-of-hours cover?

When should I call a vet?

How much do emergency out-of-hours treatments cost?

Should I take out pet insurance?

Can I arrange pet insurance through the vet surgery?

What if my pet needs specialist treatment?

What happens if my pet needs an operation?

What is the cost of a trip to the vets?

How much is medication likely to cost?

When do I have to pay for treatment?

How can I pay?

Who owns the vet surgery?

What happens to the information that you have on record about me and my pet?

What happens with my pet's medical records?

How do I raise a customer care issue?

Have you any vacancies?

Where can I request information about prescriptions?

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open 7 days a week

Mon - Fri9am - 7pm
Sat 9am - 5pm
Sun10am - 4pm

01268 585 700

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